Thank you for accessing the WobblyWaddlers.com and firststepshoe.com Website (“Site”) operated by First Step Shoe Company, LLC. We value our customers and respect their privacy and want to protect your personal information.
For any concerns you can contact us at contact@firststepshoe.com
We have made this Privacy Policy available to you to let you know what kind of personal information we collect, how it is handled, with whom it may be shared (under certain conditions), and how you may access the data you provide to us. By visiting the Site directly or through another site, you accept the practices described in this Policy.This privacy policy applies to the Site. This privacy policy does not necessarily apply to any offline collection of your personal information.
We are not responsible for the content or privacy practices on any web site not operated by First Step Shoe Company, LLC which the Site links or that links to the Site.
How First Step Shoe collect my information and use it?
We collect information from you to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to help make the Site easier for you to use by not having to enter information more than once, help you quickly find information, products, and services, help us create content that is most relevant to you. Alert you to new information, products, and services that we offer.
Registration and Ordering. Before using certain parts of any Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
Email Addresses and phone numbers. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to request us to notify you of new new product styles, or product sizes; to sign up for email newsletters and special offers. If you receive promotional emails, marketing communications, text messages or other communications from us and you wish to stop receiving the materials, please let us know by contacting us at contact@firststepshoe.com You may also opt out by clicking at the bottom of each email that you receive from us, you will find information about removing your name from our list; you may also remove your name or change the frequency of emails you receive. If you ask us to remove your name and address from our list, we will maintain your name in a "do not contact" file to ensure that we can honor your request. Text messages from us also contain a STOP or unsubscribe feature that you can use to prevent any further text message marketing messages from us. It may take up to 10 days to process your email or text message request, and 6-8 weeks to process your postal mail request, during which you may continue to receive communications from us. If you are concerned that we have not acted in accordance with our privacy policy please contact us by email contact@firststepshoe.com Please do not email your credit-card number or other sensitive information.
Cookies and Other Technology. Like many e-commerce websites sites, the Site employs cookies to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage. Whenever you browse our site, we automatically receive and record information, such as your IP address, browser type, domain name and specific web pages through which you click.THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.”
Password Access. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. When you start your session in a password protected area please make sure you have a secure connection and that you log out once you have finished.
Advertising and Marketing purposes. We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
Age of user. We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 18. Elsewhere on the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
Product Reviews. If you post a review, we will ask for your email address. If you submit a review. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
How First Step Shoe Company use your information
Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites’ content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site.
Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. These communications may be sent via email, postal mail, telephone text message, or through a mobile application. You always have the choice to opt-out of receiving these marketing communications. Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
External Use: We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone. As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Fulfillment by Amazon) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
Third Party Financial Services: To help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Law enforcement and safety: We may disclose your information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. We may share information to prevent fraud, to co-operate with law enforcement and regulatory authorities and to stop other prohibited, illegal or harmful activities. We reserve the right to release account and other personal information about you when we believe release is appropriate to comply with the law, in response to legal process and law enforcement requests, or to protect our rights, property, safety or other interests those of our affiliates and shareholders, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We may also disclose that personal information to third parties to whom you explicitly ask us to send your information.
Acquisition of our business: We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it’s possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.
Social Media and other websites: Any personal information shared via any mobile application or on another website (such as Facebook, YouTube, Google+ or Twitter) may become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions of mobile applications. You should exercise caution when disclosing information in these public areas, especially your Location-Data, and be careful how you disclose your Personal Information. Content posted in public areas of our mobile applications, including advice and opinions, represents the views and is the responsibility of those who post the content. We do not necessarily endorse, support, verify, or agree with the content posted.
Links to other websites and services.L Our Websites may contain links to other sites. You should review the policies of those sites before providing any personal information, as we do not control their privacy policies or practices. Our Websites provide links solely for the convenience and information of our customers.
UPDATES TO THIS POLICY
If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us at contact@firststepshoe.com
Effective April 1, 2015